Our 7-Day Money-Back Guarantee
Every ZYMINEX subscription comes with a 7-day money-back guarantee. If you request a refund within 7 days of your subscription being activated, you receive a 100% refund.
The guarantee applies to all subscriptions, including renewals, with no exceptions: every plan length and every number of devices.
Eligibility
You are eligible for a full refund when:
- your request is made within 7 days of your subscription being activated; and
- you send your request through WhatsApp with the information listed below.
The 7-day period starts when your subscription is activated.
How to Request a Refund
Refund requests are accepted through WhatsApp only, at +44 7476 510069 (opens in a new tab).
- Message our support team on WhatsApp and say that you would like a refund.
- Include all of the information listed in the next section.
- Our team reviews your request and replies to you on WhatsApp.
Information Required
Please include the following in your WhatsApp message:
- Your name
- Your WhatsApp number
- Your subscription username
- The reason for your refund request
Processing Time and Refund Method
- Processing time: refunds take 2–4 days to process.
- Refund method: refunds are normally returned through your original payment method. If you ask for a different method, we will use it where it can be arranged.
Your Legal Rights
Our money-back guarantee is in addition to any rights you have under the law that cannot be excluded, and it does not limit them. This policy is governed by the laws of Australia.